1. Send your request
We are available on business days (+5 GMT) to respond to you request submitted via one of the following channels:
On-Line form:
Drop a note in on-line form by clicking at any contact button on our website.
E-Mail:
Send e-mail to our sales@norsec.kz. Our commercial team will respond within 1 business day, depending on the subject of your request.
Phone:
You get the quickest responce by contacting us by phone +7 7122 31 55 66 or +7 7122 31 55 77
2. We organize a call
We will confirm the suitable timeslot
We respect your time. So, before the first contact, our sales reps collect publicly available information about your company to direct the conversation straight to the point
We will gather more details
We need the call to dive into your situation, and we do care to make the most of this first conversation. We don't listen passively but ask questions to elicit nonobvious pains and detect more value creation opportunities you can leverage.
3. We provide a proposal
Detailed proposal
A proposal is free of charge, and it will give you full understanding of the service scope or the solution we offer.
- A short summary to make our offering comprehensible at a glance.
- The scope of work / technical solution description.
- Team composition and a brief explanation of the expected input of each team member.
- Project timelines.
- Risks (if any) and our mitigation strategy.
- Cost estimate.
- Deliverables focused on the business value.
* NDA can be signed at any stage
We create trustful relationships by legally protecting your confidential business information. Depending on your legal requirements, we can sign an NDA before the introductory call or only in case we sign a service contract.
4. We deliver service
We sign the service contract
We legally fix our mutual obligations and rights. For continuous services (like help desk or managed IT services), we also sign a service level agreement (SLA) that defines the scope of provided service and the metrics to assess its efficiency
We assemble the team
You can fully trust us to assemble a project team. But if you want to individually talk over the competencies and test the candidates' soft skills, we arrange interviews in 2–4 days. Once the team is approved, we are ready to jump into work!
We mobilise and Kick-off
Once you've chosen us as your partner, we swiftly mobilize our resources and kick-start the project to ensure timely delivery and success.