ITIL Foundation v4

ITIL is a library that describes the best practices for organizing the work of IT departments or IT companies. ITIL is currently the de facto standard for IT.


Course program

ITIL Foundation v4

  • Introduction, History of ITIL
  • Service strategy
  • Service Design
  • Service Development
  • Service operation
  • Continuous improvement of services (overview)
  • Test exam

Who will benefit from the course?

ITSM Managers and Beginner ITSM Managers

ITIL qualification holders who wish to update their knowledge

Everyone who is at the beginning of their journey in the field of service management

What is the format of the training?



Passing the training


Alexey Lelekov

Project director / trainer / methodologist / project manager

Listed by ITIL Expert ITSMF Russia


  • Hackathon PP of the Government of Moscow (2018)
  • ITIL Expert (APMG, 2008)
  • IT Service Manager (EXIN, 2006)

If you have questions? 

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