June 2025 marked a key milestone in the development of the client’s services. Norsec implemented a transformational project: the transition of Infrastructure & Communication and Workforce Enablement from the TPC/Staff Augmentation model to the MSP (Managed Service Provider) model.
Challenge
The Staff Augmentation model provided resources but did not give the client the required level of transparency and predictability. Fragmented processes, high dependency on individual specialists, and difficulties in SLA control slowed down development.
Solution
Norsec proposed a transition to the Managed Service Provider (MSP) model, where responsibility for expertise, resources, and service quality rests with the provider on a permanent basis. Thanks to thorough preparation, the transition was smooth and did not interrupt business processes.
Measurable Results
- 100% SLA compliance during the transition
- KPIs achieved within the very first month (July 2025)
- Transparent daily communication with the client
- Strengthened team and structured quality control
Outcome
The client gained a stable, managed, and transparent service model, while Norsec once again proved its expertise in delivering complex IT transformations. The project demonstrated how a well-organized transition increases efficiency, strengthens trust, and paves the way for long-term partnership.
